17/06/2020: WeAreVirtual: Difficult Conversations: How to Discuss What Matters Most webinar | Felicity Lerouge

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Good communication is fine balance at the best of times, particularly when we are engaging in difficult conversations.

Whether we are addressing challenging behaviour, clarifying our boundaries or managing performance, we need to ensure our. communication is clear, respectful and effective.

Our focus in this webinar will be:

  • Am I bringing bias into this conversation?
  • Can I relate to this person’s model of the world?
  • Am I present in this conversation, or oscillating between the past and the future?
  • Where are we now and how are we going to move forward?


Playback: Difficult Conversations: How to Discuss What Matters Most | Felicity Lerouge


Felicity LerougeAbout Felicity:

Felicity Lerouge is a Leadership Development Consultant, specialising in personal effectiveness, communication, company culture and employee engagement. Since she founded her company, Phenomenal People Ltd, in 2010, she has supported her clients through consultancy, programme design, facilitation and executive coaching. She has worked with clients such as corporate giant BA as well as start-ups and not for profit organisations.

She is known for her insightful, engaging style, which inspires leaders to reconnect with their passion for their roles, develop their skill sets and empower their teams.

Her leadership insights come from a melange of unconventional environments, where collaborative, self-leadership is more effective than bureaucratic models. She understands what makes teams thrive in rapidly changing environments.

Watch and learn in your own time from our previously live recorded virtual events. New recordings available weekly. Discover our webinar playbacks here.

About the author

Alison is the Digital Content Editor for WeAreTheCity. She has a BA Honours degree in Journalism and History from the University of Portsmouth. She has previously worked in the marketing sector and in a copywriting role. Alison’s other passions and hobbies include writing, blogging and travelling.

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