In her shoes: Irene Chan | Business Analyst | Worldpay

Irene Chan-Worldpay officesI joined Worldpay 3 years ago in the Business Analysis team in the Finance department. The team has grown over the years and is now an Analytics team in the Global Technology and Engineering department. My work heavily involve working with complex and large amount of transaction and income data in order to provide insights to merchants which help to add value.

Prior to joining Worldpay, I started my first job in an online media company working in web analytics. About my educational background, I studied undergraduate degree in Economics in Queen Mary University and carried on my Economics postgraduate in University College London.

I was born and grew up in Macau, a former Portuguese colony which has a mixture of Chinese and Portuguese culture which not many cities or countries can offer. I moved to England when I was 17 years old and first settled down in Surbiton, Surrey and studied sixth form in Tolworth Girls’ School.

On a typical workday, how do you start your day and how does it end?

I started my workday at Worldpay by checking my emails and going through my to-do list for the week. I then prioritised my work according to deadline and requirements. There are usually one or two projects going on and some one-off ad-hocs to do. I can be working on two or three pieces of work at the same time, one piece of work to be sql code running at the background, second piece of work can be writing quarterly business review for our merchants and the third piece of work can be creating pivot tables and interactive reports in Excel. No single day can be the same which makes working at Worldpay interesting and fulfilling.

Did you ever sit down and plan your career?

At Worldpay, formal performance review is carried out half-yearly and casual one-to-one chat with my manager is taken place anytime when I have any questions. The regular communications with my manager allows me to understand where the team are at in the rapid growth of Worldpay. This makes me to understand what opportunities and training Worldpay is offering.

Worldpay has a fun but professional environment. People are friendly and are always happy to share knowledge.

What do you love about working for Worldpay?

It’s the people. Worldpay has a fun but professional environment. People are friendly and are always happy to share knowledge. Ideas are taken and voices are heard.

Have you faced any challenges along the way and if so, how did you overcome these challenges?

While the job role I started at Worldpay required working with SQL on a daily basis, I had no SQL skills at all when I first joined. Therefore, I had to pick up SQL as a complete new skill from day one. However, it was not a problem at all because I was presented with plenty of learning resources. I learnt from my team mates who were very experienced in SQL. I also made good use of online materials. In addition, I attended a full day training course from external source. Together with on the job training, I managed to pick up SQL quickly and be confident in running queries and completing ad-hoc jobs for the team.

How have you benefited from coaching, mentoring or the sponsorship of others?

I was assigned to a ‘buddy’ when I joined Worldpay three years ago. My ‘buddy’ offered me help and guidance as I settled in my new job role. He later became my line manager whom I have been reporting to directly. He has always been sharing knowledge and offering advice which really helps me grow and develop as an analyst in Worldpay.

Do you believe in the power of networking? If so, where do you network?

Definitely! Networking with colleagues does not only help getting to know more people, it also allows knowing more about the company. By knowing people from outside my immediate team allows me to understand the business better as I get to know how different teams and departments interact for the running of Worldpay business.

Always get your learning attitude ready as there are always unlimited knowledge in your job role

What advice can you give to our members about raising their profiles either inside or outside their own organisations?

Always get your learning attitude ready as there are always unlimited knowledge in your job role, your company and your industry. Don’t be afraid to ask and be eager to learn. You will find out people are genuinely happy to share their knowledge.

What advice would you give to those who aspire to a career in your area?

When running an analysis, always ask yourself whether the output is giving actionable insights to the end users. Are you only giving a large set of data or are you giving a take-home message?

What does the future hold for you?

My team has moved away from the finance area to the newly consolidated group with technology and engineering focused which brings together data analysts, architects and technologists to build Worldpay in becoming even more data-driven business. I’m very excited in bringing forward my knowledge and experience gained from working as a business analyst over the years to work and grow with the technology and engineering opportunities at Worldpay.

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