Inspirational Woman: Karolina Wróż | Director of Global Operations, eSky

Karolina Wroz

Karolina has worked her way up from air stewardess to managing a team of over 30 employees as Director of Global Operations of eSky.

She began her career as an air stewardess for “Centralwings.” She quickly discovered a love of exploring new places and a passion for working within the travel sector.

Karolina moved to eSky in 2009 as a Travel Consultant. She then joined the Help Desk Team, where she was promoted to Team Leader, managing the entire team.

She has had a successful career within eSky. In 2016, Karolina was promoted once again to the position of the Operations Department Manager. In May 2018 she assumed the position of Global Operations Manager and is now Director of Global Operations. She currently oversees the management of many global teams involving over 30 employees.

Karolina has previously won the Telemarketer Of The Year award in the Help Desk category.

Karolina managed to work her way up through the company through years of hard work and dedication. She is currently celebrating her tenth year with eSky. Her dream is to help others to enjoy travelling just as much as she does.

Tell us a bit about yourself, background and your current role

I have always been fascinated by aviation and travel. In 2007, I became a flight attendant and this is where my love of travel began.

I have enjoyed every minute of my experience. From the diversity of the people I have worked with and visiting new places, to learning about aeroplanes and the airport atmosphere. Through working in aviation I also get to meet new people and discover new places.

Unfortunately, the airline which I was working for at the time went bankrupt. But, I was determined to continue working within the travel industry which is how I discovered eSky 10 years ago.

Today I am the Global Operations Manager. This means that I am responsible for the overall management and performance of all our divisions. I am determined to ensure excellent customer service across all four operational centres in Poland, Romania, Bulgaria and Brazil. My job is to create and implement a variety of sustainable operational policies and procedures that align within the company’s goals.

Did you ever sit down and plan your career?

I do not see myself as the type of person to plan every step of my career. However, I believe that I am very self-aware and enjoy taking risks to develop myself and create new opportunities. Once I began working within travel, I knew that it was the perfect career choice. I believe that the decisions we make throughout our careers have to be carefully considered and rationalised to allow us to grow. Although, I believe that there is always room for adventure within work as long as we ensure a professional approach.

Have you faced any challenges along the way?

One of the biggest challenges I have faced is managing employees through change. Regretfully, employees who are dissatisfied with their job are less productive and may make the decision to leave the company.

Having good leadership skills is critical to ensure that there is a feeling of unity among team members. In my experience, if there is a strong management team, any changes are adopted more readily by all employees. This requires excellent planning skills and a friendly approach to ensure that we are on the “people’s side.”

The best part of my job is seeing all employees have high levels of job satisfaction.

What has been your biggest achievement to date?

One of my biggest achievements is running and implementing the rebuilding of our Team Specialists. The main aim of this process is to improve the company’s performance for the OTA (Online Travel Agency.)

The biggest challenge is to navigate and manage the change progress. However, it is equally one of my biggest successes. It is rewarding to watch my employees share the same vision as me and to create an environment in which they all want to succeed. This allows us to reach the same goal together.

In my experience, any disruption in the workplace can ultimately create opportunities to build a stronger team. This has allowed us to consistently deal with challenge and to continuously deliver better results.

What one thing do you believe has been a major factor in you achieving success?

I always set very high standards for myself which I emphasise to everyone that I work with. I am very lucky that I have had the chance to work with teams who are extremely dedicated and mirror the same standards I set for myself.

How do you feel about mentoring? Have you mentored anyone or are you someone’s mentee?

I believe that mentoring plays a very important role to develop people’s skills. Mentors are invaluable at any stage of one’s career. I am proud to say that I have a mentor who is extremely creative, has the ability to think outside the box and helps to improve my knowledge on a regular basis. The role of a mentor is essential as it works for both parties involved. You can learn for one another so it is a valuable part of working life.

If you could change one thing to accelerate the pace of change for Gender Parity, what would it be?

That is a very difficult question. I would say that women should own their success and talk about them more.

In my opinion women still have issues communicating and embracing their achievements. Be proud of being your own brand ambassador and let the world see it. It is always good to know your worth.

If you could give one piece of advice to your younger self what would it be?

Always stand up for what you believe in, no matter how unpopular it may be. You should always help people to understand your ideas before they discredit them.

What is your next challenge and what are you hoping to achieve in the future?

My goal is to build teams in which people are able to reach their full potential whilst working in a friendly and supportive environment. I strive to build teams of people who are committed to their work and are proud to be a part of eSky.  I am driven by seeing others succeed and working towards a common goal.

One of the biggest challenges I face is the implementation of solutions to help the Operation Department scale the business and enter new markets rapidly.

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