Pooja Raichura is a Clinical Pharmacist for Echo.
Echo was founded just over three years ago and already has 100,000 patient downloads so far and a Net Promotor Score of 83. Echo is on the NHS Digital app store, one of the approved digital tools available to patients, and is an NHS GP Systems of Choice, which ensures GPs and practice staff have access to the best technology to support patient care. Echo were also recently awarded the Best British Mobile Startup 2018 at this year’s Mobile World Congress in Barcelona and won the 1st Mayor of London MedTech Business Awards last month.
Echo is a prescription management app which empowers patients in the UK to take control of their health and has the potential to significantly ease the strain on health services. In the UK, 40% of patients do not take medication as directed, costing the NHS billions each year and leading to approximately 20 million unnecessary GP appointments. Echo is on a mission to transform the future of healthcare, and is the first app to improve lines of communication between GP, pharmacist and patient.
On the app, patients are able to order repeat prescriptions when stocks are running low- and will also receive reminders for when to take medication and when to order more. Echo also seeks to improve communication lines between GPs and their patients, making sure that information is clear and informative without being either patronising or too clinical and therefore hard to understand.
Tell us a bit about yourself, background and your current role
Born and bred in London, I am hands down a city girl! I studied my Pharmacy degree in Nottingham and then spent a couple of years working as a community pharmacist before entering healthtech. I love learning new things and enjoy eating out, being with friends and family, binge-watching my fave tv shows, and being out in the sunshine (when we get any!).
I currently work on Echo’s Operations team as a Clinical Pharmacist. My job involves liaising between GP practices and pharmacies to get prescription medications processed and sent out to Echo users in good time. I help deal with clinical queries from Echo users alongside customer support, as well as working on the day to day processes and operations.
Did you ever sit down and plan your career?
No! If I had I’m not sure I’d have found myself working in tech now so I’m glad I didn’t! And life doesn’t always go to plan right? If you want to do something new just go for it; you never know until you try and what opportunities it might bring you.
If you could change one thing for women in the workplace, what would it be?
Empower and encourage women to take on more leadership roles – by first instilling the confidence to do so and then presenting the opportunity. When you have the self-belief you will grasp and succeed in the opportunity. Women should be perceived for who they are and what they value rather than what they wear or having to prove themselves.
How would you encourage more women and girls into a career in STEM?
Look into and gain more exposure into STEM careers from a younger age. Have more discussions about it and explore different ways of learning. There is little of this happening so consider every opportunity that comes your way, believe in yourself and go for it!
What has been your biggest achievement to date?
I am proud of myself for taking a leap outside my typical scope of work and gaining the confidence to apply my clinical skills in health technology whilst learning and implementing new technology skills. I love that I’m working on projects I never thought I’d be doing!
What is your next challenge and what are you hoping to achieve in the future?
Whilst in the early stages of my career, I’d like to continue to explore and develop new skills, and grow as a professional and as a person. I look forward to what’s to come and want to enjoy the career jungle gym!