Job of the Week: Lead/Specialist Infrastructure Operations Analyst | BNY Mellon

BNY Mellon is a global financial services company focused on helping clients manage and service their financial assets, operating in 35 countries and serving more than 100 markets.

BNY Mellon is a leading provider of financial services for institutions, corporations and high-net-worth individuals, providing superior asset management and wealth management, asset servicing, issuer services, clearing services and treasury services through a worldwide client-focused team.

Wroclaw is one of the key Global Delivery Centres established by BNY Mellon around the world, and is the only one in Continental Europe. We currently employ around 900 highly skilled people at our centrally-located office in Wroclaw. Over the next few years we have plans to significantly increase this number. Locating BNY Mellon Science in Wroclaw allows us to further leverage the exceptional talent available in the region and adds another dimension to our already excellent service capability in Continental Europe, further expanding the services offered by the region to the global BNY Mellon organisation.

DEPARTMENTAL OVERVIEW

The Senior Technical Analyst will be called upon to assist in the absence of the team manager as and when required along with priority issue escalation from support engineers.

MAIN DUTIES/RESPONSIBILITIES OF THE ROLE

• Core service deployments.
• Processing of incidents or requests from ticket based system
• Processing of change requests following corporate guidelines
• Checking of operational procedures, highlighting and implementing improvements (plan, do, review).
• Production of statistics and reporting.
• Minimal supervised solution implementation.
• Solution documentation.
• Digital & Physical Print environment software administration and support.
• Scanning environment software administration and support.
• Document composition and logic skills.
• Complex solution designs and/or workflows.
• Telephone support
• High level problem solving.
• Print engineer coordination.
• Vendor management.
• Ensure key controls are documented, disseminated to team, maintained and reported
• Training of Technical Analyst as required
• Provide technical expertise to others in and outside the department
• Can handle multiple concurrent issues, and is able to prioritise and resolve
• Any other pertinent responsibilities

Qualifications

• Industry knowledge around print data and digital workflows.
• CA-Dispatch
• Barr Enterprise print server
• Nuance Output Manager
• RedTitan or composition application
• Adobe Photoshop
• Adobe Acrobat
• HTML skills (e.g. Adobe Dreamweaver)
• Microsoft Office (Excel, Access, SQL Studio Manager, Visio)
• Scripting languages (vb powershell)
• Equitrac
• GlobalScan
• @Remote

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world’s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It’s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Client Technology Solutions provides our business partners with client-focused, technology-based solutions. These enhance their ability to be successful through world-class software solutions and leading-edge infrastructure. Client Technology Solutions provides employees with the tools and resources to enhance their professional qualifications and careers.

BNY Mellon is an Equal Employment Opportunity Employer.

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