Xchanging is a business process and technology services provider and integrator.
Listed on the London Stock Exchange (LSE:XCH), we have over 7,500 employees in ten countries, providing services to customers in 48 countries.
We specialise in Insurance, Financial Services, Technology and Procurement, with processing skills and capabilities applicable to other vertical industry and market sectors.
For more information at www.xchanging.com, stay up to date with the latest career opportunities by following us on Twitter @XchangingCareer and sign up for job alerts.
Description
This role is responsible for the effective and cost efficient delivery of business services in the UK.
The role involves a strong element of leadership skills to ensure that all standards for accuracy, timeliness and overall (world class) service delivery are met.
Our commercial commitment to the provision of a clear operationally driven management interface with our customers places the emphasis on the Team Manager, in conjunction with the Product Manager, to build and maintain excellent operational customer relationships.
A BPS Team Manager is responsible for achieving production targets through the smooth and efficient operating of their team. The role involves a strong element of team support and leadership, interpersonal, management and customer relations’ skills. Excellent personal organisation and prioritsation skills are required along with the ability to adapt to changing demands and priorities.
Qualifications
We are looking for a candidate with experience in…
- Operational Management
- Drive for results and improvement
- Maintains quality and compliance standards
- Customer and commercial focus
- Delivering customer relationships
- Managing change and innovation
- Analytical thinking and decision making
