The role is responsible for supporting the Head of the International Records Management Office (APAC & EMEA) in delivering and integrating Records Management into the regional governance structures, and engaging with business stakeholders to drive and support sustainable Records Management implementation. This includes responsibility for planning and facilitation of country level Records Management Coordinator Forum’s, leading work across EMEA in respect of the annual Records Management Self-Assessment (attestation) process, and working closely with other Records Management Office (ReMO) staff to ensure effective management of both client and stakeholder relationships.
- Stakeholder Management: Proactively engage across a broad spectrum of stakeholders at both regional and business unit level to drive and enhance the work of the Records Management Office (ReMO) across the EMEA region.
- Relationship Management: Proactively manage strategic relationships with a wide range of stakeholders, including Business Owners and Records Management Coordinators who represent multiple and diverse Business Units from across the EMEA region. Work collaboratively to ensure support for the goals and deliverables of the Records Management Office (ReMO) in EMEA.
- Strategic Planning and Delivery: Responsible for planning and chairing country level Records Management Coordinator Forums and for leading the annual Records Management Self-Assessment (attestation) process in EMEA.
- Manage bespoke projects in support of regional records management goals / deliverables, and / or as part of wider global initiatives as required by senior stakeholders / Records Management Office (ReMO).
- Support the Head of the International Records Management Office (APAC & EMEA) in preparing regional Board / Committee / Governance papers, and ensure meeting papers / management information is prepared for regional Forums and Self-Assessment (attestation) deliverables.
- Ensure local Records Management training requirements are met, including provision of training for new to role Records Management Coordinators / Business Owners, and training to support the effective delivery of the Records Management Self-Assessment framework across EMEA.
Risk Management Responsibilities:
Tone from the Top – Ensure that a strong risk management and governance culture is embedded within the Business Unit by promoting the ‘Three Lines of Defence’ model (by working collaboratively with the Second and Third Lines of Defence to identify risks, conduct root-cause analysis, implement remediation activities and to communicate lessons-learned findings) and by developing and implementing strong risk practices across the Business Unit (including the use of the RCSA as the key management tool to actively manage risk within the Business Unit).
Risk Competence & Knowledge – Understand the Business Unit’s Risk Appetite and how this relates to the legal entity infrastructure and the legal entities under which the Business Unit operates and the legal entities through which the Business Units’ client(s) contract and the impact that this has on the Business Units’ regulatory operating environment.
Accountability – Ensure that responsibilities related to risk management are clearly defined and understood throughout the Business Unit to ensure that risks are identified, escalated and remediated in an effective and transparent manner.
Other Risk Management Responsibility – Ensure that Business Unit operating procedures and other key directive controls (eg. checklists) are maintained on a regular basis to ensure that they are adequately designed, continue to be an effective risk management tool and are being used as required.
Throughout continued and effective oversight, ensure that appropriate Key Risk Indicator (KRI) measurements and tolerances are in place and are agreed with Senior Operations managers and LoB Risk Management.
- Extensive knowledge of the Records Management / Information Governance environment, including knowledge of the wider regulatory landscape so as to keep informed of regulatory changes which may impact the Company’s ability to effectively manage its records as a regulated Financial Services institution.
- Stakeholder Management: Experience of managing multiple and diverse senior level stakeholders (Internal and external) at both regional and business unit level.
- Collaboration and influence: Able to work cross-functionally and develop collaborative internal and external relationships to achieve key objectives.
- Through extensive knowledge of the Records Management discipline, provide subject matter expertise to support business operations across EMEA with implementing sustainable records management practices.
- Excellent judgment, decision making and problem solving skills, with a proven ability to assess issues and determine the best course of action at various levels across the enterprise.
- Proven ability in managing multiple work streams / deliverables across diverse teams in multiple locations.
- Ability to handle multiple projects and exercise good judgment in prioritizing tasks
- Experienced in designing, compiling and creating management information and regulatory reports.
- Strong verbal and written communications skills – must have the ability to identify problems and effectively present recommendations to influence senior stakeholders.
- Attention to detail and excellent organizational and interpersonal skills
What we can offer you:
- Challenging, fun and supportive environment
- 25 days holiday (in addition to Bank Holidays) plus opportunity to purchase up to 5 extra days
- Highly competitive benefits package including pension and private medical cover
- City centre location
- Competitive discounts on travel and parking
- Discounts on a range of local retailers
- Opportunity for further academic training – including NVQ, IOC, Degree and soft skills
- Opportunity to join site wide networking groups
- Opportunity to participate in process improvement programmes (Lean, Six Sigma, Kaizen); we recognise and reward new ideas