Not for Profit Vacancy: Services Helpline Advisor – Part-time | Missing People

Company Name: Missing People
Location: London
Job Type: Part Time

Missing People is seeking committed and passionate Services Helpline Advisors to join the Bank staff on their central team providing the charity’s 24/7 frontline service.  This interesting and crucial role involves working alongside our team of volunteers. You will be trained and supported with development opportunities and welcomed into this friendly and dedicated team.


South West London / We are based in leafy Mortlake – only 13 mins from Clapham Junction and 23 mins from Waterloo.


Bank and/or Part-time


Shifts in a rolling 9-day rota that will include days, weekends, evenings and nights helping us to cover our vital 24 hour service. Part-time pattern available as well as Bank contract (zero hour’s contract).


Hourly rate £11.67 (£20,815 pro rata)


  • 25 days annual leave per annum/pro rata plus statutory holidays
  • Additional annual leave days awarded on length of service
  • Company pension contribution and access to GP & counselling helplines (available after probation period passed)
  • Life insurance (after probation period passed)
  • Interest-free Season Ticket Loans (available after probation period passed)
  • Additional maternity and paternity pay and leave (available after probation period passed)
  • Childcare vouchers
  • Eye care vouchers


Our Services team delivers direct help and support to missing children, vulnerable adults and families left in limbo. Staff and volunteers do this by assisting the search and by providing the channels for people to make contact; from public sightings generated via media appeals, to our Helpline for those who have run away, left home and the families of missing people.

At the heart of all our activities is a commitment to better the lives of those affected by the Missing issue.


To apply for this position, please go to our website ( and follow the below steps:

    • Read through the Guidance Notes;
    • Complete and email the Application form outlining how your skills, experience and qualifications match those set out in the job description and person specification;
    • Complete the Equal Opportunities form



    • Job description
    • Application Form
    • Guidance Notes
    • Equal Opportunities Form

Please note:

Applications that don’t match the above requirements will not be accepted.

Only successful applicants will be contacted.

No agency applications or calls will be accepted.


Closing date:   Friday 1st November

Interviews:      Wednesday 20th November

Start date:       As soon as possible


Industry: Not for Profit and Charities
Salary and Benefits: Hourly rate £11.67 (£20,815 pro rata)
Post Date: 10/10/2013
Job Ref: Services Helpline Advisor – Bank and/or Part-time

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