Senior Appointment: Head of Infrastructure Delivery & Project Management Office

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Company Name: Thomson Reuters
Location: Canary Wharf
Job Type: Permanent

The role of the Head of Infrastructure Delivery & Project Management Office is to establish, develop and day-to-day manage the Infrastructure Delivery Management and Project Management teams located in four global locations. The teams are responsible for the performance and cost effective delivery of all TS&C customer and internally raised work requests passed into TS&C for delivery.  

The Head of ID&PMO will continually monitor the team’s performance and develop the established staff base ensuring well developed training and development plans for the team are in place, together with fully supported plans for continual improvement and efficient end-to-end management of work requests.

The Head of ID&PMO will review and revise operational processes used across TS&C and documented on the TR intranet, ensuring these are accurate, applicable and operated by all members of the teams. Where appropriate, any new and improved methods of working identified by operating the processes should be documented, shared and updated to allow adoption by all members of TS&C involved in raising or managing Work Requests.

The members of the Infrastructure Delivery Management & Project Management Office own the end-to-end co-ordination and successful execution of technical network change projects and work packages in order to achieve the goals, outcomes and benefits of the requirements outlined in the customer’s work request submissions.  Infrastructure Delivery Managers & Project Managers are responsible for project plan development, scoping, definition and approval. They are responsible for risk & issue reporting and mitigation management once baselines have been set and committed to the business and customer of the submitted requirement.

The Head of ID&PMO will report to Head of Service Operations, TS&C.


  • Identify, shortlist and recruit Infrastructure Delivery Managers into the ID&PMO
  • Review, adopt, operate, revise and improve supporting processes. 
  • Develop and deploy training and continual improvement and education programmes within the ID&PMO for IDMs & PMs in the team.
  • Support and champion the development of project delivery management systems, reporting and performance measuring metrics. 
  • Review ID&PMO performance metrics, identifying areas for improvement on an ongoing basis.
  • Coordinate activities (technical and non technical) with network teams from High Level Design to implementation with operational assurance service teams.
  • Liaise and escalate on behalf of the IDMs & PMs with internal and 3rd party vendors to ensure project deliverables and timescales are agreed and met.
  • Liaise with Order Management Team (OMT) to ensure shortest lead-time for work request pickup and execution.
  • Responsible and accountable for change impact root cause analysis and consequences if changes disrupt customer services outside of the agreed maintained windows.   
  • Ensure all projects and work package deliverables have fully qualified acceptance checks completed before transition into service operational use.
  • Responsible for monitoring, tracking and supporting the generation of budget forecasts of the team.
  • Support IDM & PM to drive the deliverables and dates with respective teams and their dependencies where required.
  • Manage out inefficiencies of processes. 


Preferred Skills

  • Business acumen and proven staff management skills for large global teams
  • Extensive experience with planning and managing network infrastructures deployments.
  • Proven proficiency in project management practices and theories, qualified in Prince 2 and MSP or equivalent.
  • Ability to identify and articulate business drivers to technical teams and technical risks/ issues or constraints to business stakeholders.
  • Must have strong written and verbal communication skills and be able to clearly and concisely articulate issues, risks and develop mitigations.
  • Able to work independently and as part of a management team to continually improve operating behaviors.
  • Good technical knowledge of data communications infrastructure and Financial Data Networks operational management practices.
  • Knowledge of datacenter facilities operational methods of working 
  • Ability to develop improve and navigate diverse processes’ and organizational structures in order to enable team members to deliver results.
  • Proficient in MS Project, MS Office Suite.
Desired Skills
  • Knowledge of carrier access networks and technologies
  • Knowledge of Cisco and Juniper networking technologies 
  • Knowledge Service integration service providers

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on


Industry: Media
Financial Services
Salary and Benefits: Excellent package
Salary Currency: GBP
Job Ref: JREQ039423


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