Technology Vacancy of the week: Business analyst | London

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Lloyd’s is the world’s specialist insurance market. Unlike many other insurance brands, Lloyd’s is not a company; it’s a market where our members join together as syndicates to insure risks.

Much of Lloyd’s business works by subscription, where more than one syndicate takes a share of the same risk. Business is conducted face-to-face between brokers and underwriters in the Underwriting Room.

When we talk of Lloyd’s, we’re really referring to two distinct parts. The market, which is made up of many independent businesses, and the Corporation of Lloyd’s, which is there – broadly speaking – to oversee that market. These parts are distinct, but far from independent. Both work closely to maintain high standards of performance across the market.

Company Name: Lloyds
Location: London
Responsibilities and AccountabilitiesBA/DM Team

  • Review and analyse different delivery methodologies
  • Present back to the team on areas of interest
  • Support other members of the BA/DM team

Standards and Practices

  • Support the creation and adoption of standards and practices within the BA/DM team, ensuring that awareness and adherence extends throughout the Application Group.
  • Form productive working relationships with other teams within ITG.
  • Support the BA/DM Team in driving the team towards excellence in their adoption of Scrum practices for the delivery of agile projects.

Project Work

Requirements gathering:

  • Analyse, validate and formalise user requirements (user stories, use cases…), ensuring they are consumable by other team members.
  • Work with a variety of business stakeholders to develop objectives and requirements.
  • Challenge stakeholder objectives in search of higher level goals / hidden motivation.
  • Provide evidence based recommendations to project stakeholders.
  • Facilitate group workshops and support alignment of diverse objectives.

Communication:

  • Provide high-quality documentation
  • Express and communicate through visual notation to enhance communication
  • Communicate business requirements in an unambiguous way suitable for developers and testers

Relationship management

  • Be aware of commercial context and implications of their actions and choices
  • Engage business sponsor as principal point of contact
  • Identify strategic options in line with stakeholder goals
  • Engage with new stakeholders in unfamiliar domains

Agile Process:

  • Informing and adhering to agile processes throughout the course of projects
  • Break-down business objectives into deliverable increments
  • Engage with teams to split requirements into small increments suitable for delivery
  • Operate as principal source of business knowledge / Product owner within a development team

You will be working closely with the Project Lead on a variety of tasks including, but not limited to:

  • Negotiation of scope with the customer
  • Monitoring and reporting on risks and issues, escalating where necessary

Skills, Knowledge and Experience

  • Demonstrable experience of delivering projects in an analytical or software engineering role.
  • Good attention to detail and the ability to break down complex challenges into manageable, actionable chunks that can be understood by both your teams and clients.
  • Very strong written and verbal communication.
  • Presentation skills.
  • Passionate about agile (Scrum) delivery methodology, with a proven track record of delivery.
  • Good understanding of Application Lifecycle Management theory and practice (preferably using the Microsoft toolset).
  • Strong commitment to delivery coupled with proactivity and problem-solving abilities.
  • Strong interpersonal skills: proficient in stakeholder management, interviewing and facilitation.
  • A team player.
  • Intellectual curiosity with a strong desire to understand “˜how things work’.

Desirable:

  • Consultancy background
  • Experience of data modelling
  • Experience of Specification by Example / Behaviour Driven Development
  • Experience of data warehousing
  • Experience of Insurance and the London market

A task be completed with an application:

The background…

Sector – Business to Consumer

Customer – Product Manager

Description

A business offers products to consumers online at list price. The marketing manager wants to launch a promo-code promotional campaign. Promo-codes will be used to drive up customer sales by attracting new customer to drive down the cost of acquisition, and reward returning customers.

New customer will be able to view promo-codes on widely available public voucher website. Existing customers will also be sent targeted promo-codes via email based on specific customer attributes. For example, an existing customer who has not made any purchases for over 6 months may be sent a discount voucher with a higher reward to encourage their return.

The product manager needs a method to add, change, remove and manage the lifecycle of promo-codes in a simple and user friendly manner.

An interview with the product owner outlines the following requirements:

1. I need to be able to login to a system where I can then look after all my codes. I’d like the rest of my team to be able to see the public codes but only I can change them. This needs to be linked to our main website so these vouchers are applied at checkout, but I’m not worried about how this will work here. I just need somewhere to manage codes.

2. I’d like a button to add a new promo-code. I’d want to enter the name, start date, end date and the discount I want to provide. Of course, if the code already exists I don’t want to create a new one of the same ID, or create a code that has an end date in the past!

3. I’d like to restrict the code to be used for different types of customers, depending on the code I create. For example:

a. Only new customer can use it

b. Only existing customers can use it

c. Only groups of existing customers can use it, like the ones who haven’t purchased anything in the last 6 months

d. It can only be used once, or it can be used many times by the same customer

4. I’d like to select what type of discount I can provide:

i. %age reduction on full shop

ii. Fixed discount of full shop

iii. Free delivery

5. I’d love to be able to see all my existing promo-codes and whether they are active or not, now many times they have been used and by what type of customer. I want to see at a glance all the information about these without having to keep opening each one to find out more about it. Download to Excel would be cool too. Can you make all the ones that are near expiry red too please, and maybe all the ones that are expired grey?

6. I need to be able to open existing codes to change them, oh, and delete them! Hmm, but I don’t want to delete the history of who’s used them, I just want to make them unavailable I guess so they can’t be used again?

7. I want to see if anyone is abusing them, so if they can use them more than once and someone uses the same code loads of times I want to know!

8. Oh and finally, some simple MI on the codes, like some bar or pie charts on who’s used them and when for what size basket. I’ve not given this much thought yet but a couple of graphs would be amazing!

Industry: IT
Website: http://jobs.lloyds.com/fe/tpl_lloyds01.asp?s=4A515F4E5A565B1A&jobid=94939,4852621272&key=106576868&c=35489871870223&pagestamp=seueyjqdtdswuhtove
22/02/2015
Job Ref: 1686301320
APPLY HERE

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