Two Small Words Change Everything

Thank You roadsignMake things easier for yourself at work

It’s such a small thing to say ‘thank you’ and these two small words cost you absolutely nothing and yet make a huge difference to how people remember you and respond to you.  Thanking people is often the difference that makes the difference as to whether people do what you want, get back to you, take on your opinion and it certainly affects the actual way they do what you ask them to.

Most of us are taught to say ‘thank you’ as children.  As soon as we’re given something or when someone does something for us – in my case my parents used to take something back from me until I said ‘thank you’ – so it was pretty simple.  So why don’t we do it more?

To be noticed and remembered for the right reasons, we need to make people feel appreciated and heard.  Well an easy, effective and natural way to make people feel you appreciate them is simply to look for ways to say ‘thank you’ to them and to say it more.

Once we start to look for how and where we can be more grateful, more appreciative of what people do and are doing, not just for us but around us, you’ll discover loads more opportunities to say ‘thank you’.

  • ‘Thank you for your help’
  • ‘Thank you for letting me know’
  • ‘Thank you for thinking of me’
  • ‘Thanks in advance for doing that by Friday’

(Psst – telling people you know they’ll do something and thanking them before they’ve done it, that’s where commitment and consistency, those powerful influencers, live.)

‘Thank you’ also helps even if you don’t like what you’re being told.   Try saying “ah, thanks for letting me know” or “hmm, thanks for telling me that, now what about etc.” If  you say  ‘thank you’ first, it means that the first thing you say isn’t negative and crucially it buys you some precious time to decide what you do want to say. If you want to say anything at all.

Defined in the dictionary as ‘a polite expression used when acknowledging a gift, service or compliment or when accepting or refusing an offer’, saying ‘thank you’ for something you don’t want or don’t want to do is a really key piece in learning how to say ‘no’ without upsetting people.

There’s a great knock-on effect from saying ‘Thank You’ more of course.  It makes you feel better too.  It’s that whole ‘attitude of gratitude’ and it works.  Simple.

The GiftSo many people mutter to themselves ‘well, they’re just doing their job’ ie why should I say ‘thank you?’ or tell me ‘I was so pleased with how they did that’ and yet when I ask the person ‘did you tell them you’re pleased?’ they invariably say the person was either doing what they were supposed to or they just assumed the person knew they were pleased.

A client told me recently that, as a service provider, when a customer phones her and says ‘thank you’ after she’s sorted things out for them, they immediately get better service from her next time they need her help.

As she then said ‘everyone likes to be appreciated, we’ve all got a lot going on’ and as William Arthur Ward, the famous American poet said ‘Feeling gratitude and not expressing it is like wrapping a present and not giving it.’

There you go, simple and easy.   Thank you.

About the Author

show-up-sparkle-blog-sq-380-280Kay White is our Show Up & Sparkle blogger. Known as the Savvy & Influential Communication Expert for Women in Business and author of The A to Z of Being Understood, Kay shows professional women how to be seen, heard and valued at work.

You can connect and find out more from Kay at: www.wayforwardsolutions.com and pick up your 2 Free Savvy & Influential Gifts:

  1. The Power List (over 1200 influential words and phrases to use in your messaging) and
  2. How To Say No (assertive boundaries are key to being successful in your career).

OR you can hear Kay sharing more on her Podcast on iTunes here. Straight from the horses mouth!

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