Vacancy of the week: Senior Project Manager – Client Services | Societe Generale, London

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It’s personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like ‘hard work’ and ‘dedication’ together with ‘community’ and ‘respect’ has enabled us to work collaboratively and build our future together. We call this Team Spirit and it’s what makes us different. It’s what makes you different

JOB DESCRIPTION

• GBIS and GBS strategies are to move towards a more client-centric organization
• Thus MARK and OPER have launched a new strategic program to define and implement SG Post Trade Client Services of tomorrow: the post trade client service ambition program (or PTCSA)
• This program is global, covering all regions and the whole GBIS organization, while focusing on global market activities at the beginning

MAIN RESPONSIBILITIES:

• As program manager :
  • Ensure ownership of program roadmap, budget and delivery plan
  • Follow-up on all projects within the program scope
  • Ensure projects are well staffed and sponsored
  • Regularly provide a consolidated view of all projects to management, highlighting progresses and issues, managing proactively risks and dependencies, providing decision making capacities
  • Ensure OPER contribution is good during the whole project lifecyle (from business requirements to final user acceptance and change management actions)
• As part of the global PTCSA program :

On behalf of his/her region, contribute to all global PTCSA streams and ensure that regional specifics or constraints are well taken into account in these streams:

• New client self-care web portal
• Client service reorganization (e.g. moving from a MARK/product driven organization to a client driven one)
• Client standards (e.g. definition of client tier 1 list across the board, definition of standard post trade services catalog, exception management process)
• Full reengineering of client incident and request management processes through a customized BPM solution set-up
• Client service workstation enhancement to make client service officer’s investigation more easy and efficient
• Client view set-up in systems (e.g. client tiering in all MO/BO systems, client management Information system set-up, client specifics management)
• Change management initiatives within OPER (e.g. client attitude / posture, client surveys harmonization, other HR matters)
• Change management within the rest of GBIS (e.g. MARK Sales and COO, ITEC, FIND, CORI as starting points)
• Client incidents tracking, analyzing and continuous improvement set-up*
• Touch point with local security chain outsourcers (if relevant)
• Once global PTCSA program or stream decisions are made, build a local roadmap and implement in line with expectations
• Once global PTCSA program or stream decisions are made, build a local roadmap and implement in line with expectations
• Internal and External Contacts:
  • Local PTCSA sponsors, all local OPER managers, Local GBS departments, local MARK and CORI, global PTCSA program managers, global PTCSA stream leaders

ESSENTIAL SKILLS & EXPERIENCE

ESSENTIAL:

• Program management management expertise, transversal coordination
• Organisation and communication skills (verbal / written)
• Interactions with senior audience
• Relationship skills as he/she will interact with many (MARK, CORI, etc)
• Good knowledge of back office activities and of OPER in general

PERSONAL COMPETENCIES / CHARACTERISTICS

• Cognitive thinker – Focused on developing knowledge base and understanding to improve quality and efficiency of individual performance and that of the team as a whole.
• Escalation – Confidence to escalate concerns or problems to superiors, providing as much detail as possible to help them make decisions and address concerns.
• Team Spirit – Is able to work co-operatively with others, within and across departments for the delivery of all common business goals.
• Self Motivation – This is the desire for success and energy/motivation to autonomously seek constant improvement in own performance. It is about having pride in the job and being committed to the organisation.
• Taking Ownership – Taking Ownership involves accepting ultimate accountability for getting the job done. This requires a sense of ownership and a drive/determination to do what you say you will do, even if it includes making a sacrifice.
• Self Organisation – Is the ability to prioritise and organise work, to make the most efficient use of time.

POSITION WITHIN HIERARCHY:
To report to the PTCSA Sponsor in the UK

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Societe Generale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

TO FIND OUT MORE AND APPLY, CLICK HERE