Vacancy Spotlight: Secretarial Assistant | Birmingham

PwC have an exciting opportunity for a number of Secretarial Assistants to join their growing team in Birmingham.

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As a Secretarial Assistant, you will be responsible for providing professional support to a group of Senior Managers across the business.  If you are successfully shortlisted for this position, you will be asked to undertake a written assessment at interview.

About the role

The role will include a variety of responsibilities, as outlined below.

Travel Management

  • Proactive itinerary planning including provision of suggestions on best options, key contact details and ensuring travel details are managed in diary
  • Maximising cost reduction opportunities through full travel policy compliance and challenging whether travel requests are essential
  • Provision of regular progress updates on travel bookings

Diary/Meeting Support

  • Arranging meetings on request including catering, equipment, agenda preparation etc
  • Monitoring of meeting attendance and flagging issues with meeting owner
  • Prompting and ensuring all meetings are cancelled if appropriate in plenty of time to release space
  • Provision of regular progress updates on meeting support
  • Influencing behavioural change in the use of VC and Live Meeting

Telephone support/call handling

  • Ensure that preferences for telephone support are clarified with each customer
  • Calls to be answered professionally and accurate messages to be transcribed and provided to customer
  • All external client calls to be noted and Secretarial Assistant to ensure follow up action has been taken to respond or escalate as appropriate, keeping client informed of any delays


  • Provide advice and support on CRM maintenance including creating, amending and deleting contacts and opportunities

New Senior Manager Welcome

  • Make proactive contact when new SMs are allocated, providing template for preferences and contracting for support provision (within Service Offering remit)

Ad hoc administration

  • Provide support for unplanned/emergency absences
  • Act as point of contact for urgent queries during planned and pre-agreed absence cover
  • Provide support for customer in IT technical problems e.g. follow-up/chase support in situations when technology has broken
  • Prepare, amend, format, scan, print documents and correspondence from original manuscripts – complying with brand and risk procedures – generally for documents of 2 pages or less including letters of engagement, short PowerPoint presentations, minutes of meetings etc
  • Preference/key details list to be maintained for each SM in allocation ( to include key clients/alternates for client calls/vital/emergency contact details/dietary requirements etc)
  • Administration for special work e.g. support for planned volume incoming mail for special projects in for example BRS
  • Administrative support for client or internal events to include preparation of invitations, name badges etc

Requirements Secretarial Assistants require:

  • Exceptional customer relationship skills in order to establish a trusted and professional relationship very quickly with their customers – many of whom may be off site.
  • Confidence and the ability to use own judgement in order to be able to prioritise, question, challenge, negotiate and influence behavioural change in customer base.
  • Solution focused with the ability to spot opportunities to add more value to customers within the overall customer charter.
  • High degree of personal responsibility and ownership of the delivery of high quality work.
  • The ability to work as part of a customer focussed team and establish strong relationships with the local PA teams for customer base to ensure co-ordinated and seamless service.
  • Appropriate business knowledge in order to be able to respond to external client telephone calls professionally.


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