Vacancy Spotlight: Head of Online Know How | London

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Business Unit: Legal UKI

The legal business of Thomson Reuters delivers best-of-class solutions to help legal professionals practice the law, manage their organisation and grow their business. Our solutions include Thomson Reuters Practical Law, Westlaw UK, Sweet & Maxwell, Lawtel, Contract Express, Legal Tracker, Elite and IDS.

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Role Purpose/ Summary:

Reporting to the Director, Online Product Management, the Head of Online Know How will be responsible for managing the Practical Law Product Management teams to execute annual and longer term product plans to support our portfolio of know how products in delivering its revenue and performance goals in line with overall business strategy. They will collaborate closely with Customer Segments and Strategy, Technology, Editorial and Finance.
The Head of Online Know How will be the primary interface between Practical Law and senior stakeholders in the UKI Legal and wider business. They will also be the customer and market facing “owner” of Practical Law. They will work in close partnership with customer facing teams to ensure those teams are informed and equipped to promote and support Practical Law to full effect.

Major Responsibilities / Accountabilities:

  • Management of the Practical Law Product Management Team, which is responsible for:
    • Formulation, maintenance and communication of 12 and 36 month product roadmaps, incorporating both functional and content plans
    • Business case preparation and presentation
    • Playing the role of Business Visionaries and Business Ambassadors on product development and enhancement projects
    • Product voice in the support and release processes: triage and prioritisation of issues
    • In partnership with Editorial, ensuring product design and user experience is faithful to, and maximises the value of, its underlying content
  • Management of the Practical Law Multimedia Content Team, which is responsible for:
    • Migration of Learn, Develop, Connect multimedia content to Practical Law
    • Formulation, maintenance and communication of 12 and 36 month product roadmaps incorporating both functional and content plans
    • In partnership with Editorial, defining and maintaining the appropriate balance between internal and external multimedia content creation
    • Business case preparation and presentation
    • Playing the role of Business Visionaries and Business Ambassadors on product development and enhancement projects
  • Representing Legal UKI on international know how initiatives and projects:
    • Project Visionary on Practical Law Cross-Border project
    • UK Business Visionary or Business Ambassador on global Practical Law projects
    • UK representative on emerging global know how operating mechanisms and governance
  • Market facing owner of Practical Law:
    • Customer facing product evangelist; face of Practical Law in the market
    • Practical Law “go to person” for account managers and trainers
    • Liaising with Product Marketing, responsible for ensuring sales and marketing collateral is appropriate, timely and maintained
  • Supporting Revenue and Product Performance:
    • Owner (within Product Management and Marketing) of Practical Law financial performance, contributing to achieving financial plan
    • Input into bundling and pricing
    • Liaison with business stakeholders and input into commercial model for existing Practical Law portfolio and new product launches
    • Responsible for win / loss customer analysis and any resulting recommendations


Skills and Experience Required:
  • Experience of leading product management teams
  • Experience of successfully defining product roadmaps and delivering against them
  • Passion for product definition and design
  • Successful record of operating as a senior member of large project teams
  • Results driven and decisive with ability to prioritise and deliver against priorities
  • Strong influencing skills with peers and senior executives
  • Excellent coordination, relationship building and execution skills to deliver business goals
  • Strong customer focus and commercial experience essential
  • A university law degree (or equivalent experience) and post-graduate professional development
  • Ability to think creatively and pragmatically in delivering solutions
  • Ability to communicate effectively highly complex ideas and issues to multiple organisational levels including executive
  • Excellent written and verbal communications skills, presentation skills, organisational time management
Key Relations and Interactions:

The role will have direct reports and also operate in a matrix environment. It will work in close partnership with:

  • Technology
  • Editorial
  • Sales
  • Customer Segments and Strategy
  • Customer Training
  • Customer Support
  • Product Management and Marketing
  • Finance
  • HR

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one – collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance – and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, colour, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.


About the author

Alison is the Digital Content Editor for WeAreTheCity. She has a BA Honours degree in Journalism and History from the University of Portsmouth. She has previously worked in the marketing sector and in a copywriting role. Alison’s other passions and hobbies include writing, blogging and travelling.

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