Vacancy Spotlight: Senior Fraud Agent | Barclays | Midlands

Department: Fraud Operations Telephony

Business hours: 6pm and 7am 7 days a week.

Preventing fraud and protecting customers
Join Barclays as a Senior Agent and you’ll be taking an exciting role in a high-profile division. This is an ever-changing environment, where no two days will be the same as you work to prevent fraud across the bank. Using a range of prevention and detection tools, you will be responsible for screening banking product applications, and customer relationships, for fraudulent activity. When necessary, we’ll also depend on you to make decisions and take action to protect the business.

What you’ll give our customers as a Senior Agent
By investigating and identifying new and emerging scams, your work will help to isolate any system weaknesses, create solutions and protect customers from illegal attempts to access their accounts and funds.

What you’ll get in return
Help our customers get the best that Barclays has to offer, and you’ll get the same in return. We’re not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You’ll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

What you’ll need as a Senior Agent
The success of everyone at Barclays is measured by their ability to put our customers at the centre of their day. Focussed on quality, with a working knowledge of banking systems. As well as having the confidence to challenge processes and recommend improvements, you’ll be willing to react rapidly to change and thrive as part of a busy team.

We will consider applications from job share applicants.

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.



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