Please tell us a little bit about Worldpay
Worldpay is a global leader in payments processing technology and solutions for our merchant customers. We operate reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world.
Worldpay has been a pioneer in card payments, multi-currency processing, online payments and contactless, and is aiming to lead the way in expanding global reach, data analytics and optimisation, and the emerging field of integrated payments.
On a typical day, we process 31 million mobile, online and in-store transactions – that’s about 360 a second. In 2014 we handled c.11.5bn transactions, with a total value of c.£370bn and an average transaction value of £32.24. We supported c.400,000 merchants in 126 currencies across 146 countries, offering over 300 payment methods. We are the leader in payments in the UK, where we process approximately 42% of all transactions.
Our solutions are delivered by 4,500 colleagues from our corporate headquarters in London and 25 offices in 11 countries around the world.
We serve all types of businesses – big and small. You may interact with Worldpay several times a day, without realising it. We are the trusted payments partner of some of the UK’s largest retailers, but also for hundreds of thousands of small and medium sized businesses in the UK and US, including over 16,000 hairdressers, over 24,000 restaurants and more than 9,000 pubs in the UK and some of the most innovative and fast growing eCommerce businesses globally.
What makes Worldpay such a special place to work?
“I value the fact that Worldpay is undergoing a period of transformative change which will set it up for great success in the years and decades to come.”
Nicole Raphael-Gleissner, PMO Analyst, London
Worldpay has given me numerous opportunities to build a career that I love – it’s a great company to work for. I like coming to work each day to face a new challenge, I like the people that I work with and I like the work I do. But most of all, I like working for a company that puts the customer at the heart of what they do.
Charlotte Stoker, Customer Disputes Team Manager, Gateshead
How do you embrace Diversity at Worldpay?
We aim to attract, retain and develop the very best candidates from the widest talent pool. That’s why we are committed to valuing and promoting Diversity in all aspects of the recruitment and selection process. Once on board we want colleagues to experience an inclusive environment, promoting creativity, innovation and a ‘speakup’ culture, where everyone can perform.
Do you have an internal women’s network at Worldpay?
Women of Worldpay is a new and exciting opportunity for all women working here. The network was formed by a small group of colleagues who wanted a platform to meet other colleagues, receive career advice and enjoy an opportunity to network and socialise. The network is planning a series of exciting events with internal and external speakers during 2015.
What can a potential candidate expect during the interviewing process?
All candidates across the world can expect a number of stages in the process but we do ensure that our in-house team guides you through that process personally, should you be successful in being shortlisted. Once you have received your contract from us and all the information regarding our benefits we will also ask you to complete some pre-employment screening, which is essential for everyone joining Worldpay. Again, our team will guide you through this process together with our partner, The Security Watchdog. Some variations apply across the world but generally we are looking for your right to work in the location you are applying for, evidence of your residency, credit history and any unspent criminal convictions. Any information that comes to light is treated confidentially and prompts a discussion rather than an absolute decision.
What do you look for in a potential candidate?
We are looking for candidates who embody our values of Working Smart, Being Spirited and Being Supportive. Working Smart means that we are constantly curious, looking for brilliantly simple solutions and we make things happen and achieve amazing results. Candidates who are spirited are passionate about their business, customers and colleagues and are resilient and courageous. We want all colleagues to be supportive. This is because we care about each other, our customers and our company and we are open and direct in our approach. We are always striving to do the right thing in the right way
What benefits or reward programmes do you provide for employees (eg Maternity, Bonus schemes)?
The benefits and bonuses that our colleagues receive will depend on location and job role to an extent. However, we do offer an extensive range of benefits for all colleagues including essentials such as life cover and a pension, a group wide bonus scheme as well as cycle to work schemes, a wine club and charitable giving. We work in partnership with ‘My Family Care’ to offer extensive benefits to parents, including emergency child care, and as well as our enhanced maternity leave policy we offer coaching to our pregnant colleagues and those returning to work, as well as new Fathers, to help them through the transition. More detail can be found on our careers site.
Do you provide training for your staff?
At Worldpay we are committed to investing in our colleagues. The Worldpay Academy brings together all our development programmes and technical training to ensure an aligned approach. We provide a range of development opportunities to suit everyone from online courses, face-to-face programmes as well as resource libraries and networks and events in which you can participate. In short we’ll give you all the tools you need to take control of your own development.
What can you expect in terms of development at Worldpay: We strive to ensure that the tools you need to develop are accessible to you. Whether this be continuing professional development such as CIMA or CIPD, gaining industry expertise through our leading accredited Masters programme or behavioural development through our workshops. Working with your line manager your development should be the focus of regular one-to-ones, making sure you’re on the right track.
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