Why won’t you respond to my messages! Communication breakdown! | Superstar Communicator Blog

I have a dilemma: last year I was invited to speak at an event at the end of January 2014. I frequently speak at events, and would be happy to discuss speaking at your event.  The venue, time and details weren’t confirmed. I sent a confirmation email and letter requesting further information but confirming the fee. I heard a “We’ll send you some information soon.”  Since then it has all gone quiet. Despite frequent communication from my assistant and I, we have heard nothing.Fotolia_21995387_Subscription_Monthly_XXLI then decided to do a search for the organiser based on both the original email address and her name. Astonishingly, she has now set up as an event planner BUT the website has no phone number or email address; only a contact form, which we’ve used but had no response from.

Of course, this is probably a Speaker’s version of “He’s not that into you”; a hint from the Universe that my services are not required. However, the professional part of me is concerned that I might get that call the night before the event – and also I’m having to keep the date free, just in case. I don’t want to be seen as unprofessional.

But this whole situation highlighted to me how important it is to have a website that allows people to engage with you on a human level. I don’t mean having a “chat” option on the website, but an opportunity for people to call or email you easily. And if you have a website, make sure you’re phone number is easily visible, so that people can call you

As to the speaking event, I am not holding my breath, but I can only emphasise how important it is to keep a clear and open communication stream available to discuss things. If you are arranging speakers, make sure you are easily contactable.

And to the “Event Manager” who originally organised this event: there are a number of steps you need to put into place, to ensure you are up to speed with organising events: clear communication being one of the key skills…


About the author

Susan Heaton Wright is a former opera singer who works with successful individuals and teams to make an impact with their voices and physical presence. Using her experience in using the voice and performing on stage, she works with people to improve their performances in a range of business situations; from meeting skills and on the telephone, to public speaking, presentations and appearing on the media.

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