Good communication is fine balance at the best of times, particularly when we are engaging in difficult conversations.     Whether we are addressing challenging behaviour, clarifying our boundaries or managing performance, we need to ensure our. communication is clear, respectful and effective. Our focus in this webinar will be: Am I bringing bias into […]

There is nothing like a crisis to put your leadership skills to the test. The pressure is on, emotions run high, and it is easy to become overcome by fear. And yet, in the midst of facing a scenario that you are unlikely to have encountered before, the decisions you make are more important than […]